|
Get
onsite support by Salonic Networks, for your network computers or for
your online business anytime you need it.
Issues
concerning the proper network operation and direct response to
network problems are very significant as failure to access
data/information stored undermines your business operations. Salonic
Networks expends a large portion of its activities in offering
high quality network communication services. Since its
establishment, the company has been entrusted with the exclusive
technical support of the largest private and public sector networks. Enterprises
which choose Salonic Networks for their communication
network service needs are protected against a series of network
failures at a low cost. Salonic Networks is able to offer
fast
and top quality services to all clients, irrespective of network
location and original network contractor. A Customer Service
Department dedicated to network problems is operating in Salonic
Networks HQ to provide immediate response to clients under service
agreements.
Depending
on client needs, Salonic Networks has designed numerous service
options to suit particular needs. The basic services included in
these programs are the following:
Schedule
of Services
Clients
may choose services from:
- Monday through
Friday businees days, 08:00 - 16:00
- 24-hours,
365 days per year
Response
time
Clients
may choose response time from:
Equipment
replacement
This
service refers to the replacement of clients' defective hardware on
same day, with similar hardware stocked by Salonic Networks
Software
upgrade
This
involves the installation of new versions of (major, maintenance)
software with the aim to upgrade network operation and protect
your investment.
Telephone
support
Clients
may call the company's technical department for support at any time
during business days. This service is provided round the clock.
Good condition
of network computers
We'll
make checks to your computers at a monthly interval to ensure the
good condition of your network computers.
Remote
administration of your network
With
this option you get an instant supporting of your problems through
internet by Salonic Networks Staff Members. The response time for
this option is zero.
Technical support for computer systems and
networks at Greece (GR)
|
